FAQs

Frequently asked questions

The process spans marketing, purchase, finance, exim, logistics, customs, banks, and regulatory agencies (DGFT/IGST).

Breakdowns occur at every stage. Examples include marketing’s lack of involvement during order closure, selection of wrong Incoterms leading to extra charges, errors in HSN code classification, omission of key documents, and communication gaps regarding payment terms or discounts.

Lack of communication, reliance on assumptions, and a “will see” mentality lead to costly delays, compliance issues, and possible financial penalties

Financial and operational errors—such as wrong bank purpose codes, inaccurate freight breakdown, combining orders inappropriately, and terms not in line with UCP 600 or FEMA regulations—can halt payments or lead to regulatory scrutiny.

Not vetting shipping bills, typos in names, incorrect currency or Incoterms, and incomplete communication between teams and with banks/customs are recurrent themes.

Lack of communication, reliance on assumptions, and a “will see” mentality lead to costly delays, compliance issues, and possible financial penalties